Privacy Policy

Ausgen Energy Pty Ltd (“Ausgen Energy”, “we”, “us”) respects your privacy and is committed to protecting the personal information we hold. This statement explains how we collect, use, disclose and protect personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect

We collect personal information that is reasonably necessary to provide our energy procurement and advisory services. This may include:

  • names, job titles, phone numbers, email and business addresses of client contacts

  • business details, including ABN, site addresses, NMIs and meter identifiers

  • electricity and gas usage data, bills, contracts and retailer offers

  • information required to meet our obligations as an Australian Financial Services Licensee

  • information you provide when you contact us or use our website

We generally do not collect sensitive information. If we need to, we will only do so with your consent or where required by law.

How we collect it

We collect personal information directly from you, or with your authority from third parties such as energy retailers, distributors, metering providers and the Australian Energy Market Operator (AEMO). We may also collect basic information when you visit our website (see Website and cookies below).

How we use it

We use personal information to:

  • provide energy procurement, tender management, market analysis and advisory services

  • obtain energy data and offers from retailers on your behalf

  • manage our client relationship and communicate with you

  • meet our legal and regulatory obligations, including those under our AFSL

  • improve our services and website

We do not sell, rent or trade personal information.

Who we disclose it to

With your consent or as required to deliver our services, we may disclose personal information to:

  • energy retailers, generators and PPA counterparties participating in a tender

  • network distributors, metering providers and AEMO

  • professional advisers, auditors and IT service providers who support our business

  • regulators and government agencies (including ASIC) where required by law

Some service providers (for example, cloud storage or email providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure the information is handled consistently with the APPs.

Direct marketing

We may send you market updates or information about our services. You can opt out at any time by contacting us or using the unsubscribe link in our communications.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored in secure systems with restricted access. When it is no longer needed, and we are not legally required to keep it, we will destroy or de-identify it.

Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will explain why.

Website and cookies

Our website may use cookies and analytics tools to understand how visitors use the site. This information is generally aggregated and does not identify you. You can disable cookies in your browser settings, although some features may not work as intended.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact:

  • Australian Financial Complaints Authority (AFCA) — www.afca.org.au, 1800 931 678

  • Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au, 1300 363 992